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Common Issues

Problems and how to solve it

🚫 Error: Unknown Frame descriptor​

ℹ️ Reason: Corrupted Tinfoil
✅ Solution: Delete the Forwarder on Mainscreen, delete the Folder SD:/switch/tinfoil, cleanup orphaned files through DBI -> TOOLS and reinstall Tinfoil

🚫 Error: Game Icon is blank with moving Circle in it​

ℹ️ Reason: Wrong Firmware
✅ Solution: Update to required Firmware

🚫 Error: Retro Shop Game won't start​

ℹ️ Reason 1: Wrong Firmware, the Forwarders aren't compatible to latest Firmware.
ℹ️ Reason 2: You haven't installed Retroarch
ℹ️ Reason 3: Missing Retroarch Core
✅ Solution 1: Downgrade to one version earlier only if you use emuMMC. Or import the Rom in the SD directly to Retroarch.
✅ Solution 2: Install Retroarch from Homebrew Store.
✅ Solution 3: Please download the needed Core inside of Retroarch.

🚫 Error: Tinfoil show Network Error 28​

ℹ️ Reason 1: WiFi isn't activated
ℹ️ Reason 2: Wrong Source configuration
ℹ️ Reason 3: Shop is down
ℹ️ Reason 4: Slow connection from shop or your side
✅ Solution 1: Activate WiFi
✅ Solution 2: Check all needed Credentials twice
✅ Solution 3: Wait until its up again
✅ Solution 4: Try it again later

🚫 Error: Tinfoil Network Error 7​

ℹ️ Reason: Your ISP blocks us ✅ Solution: Use VPN for your Modem

🚫 Error: Can't sort by Release-Date in Tinfoil​

ℹ️ Reason: Bad Database from Tinfoil
✅ Solution: Delete the entire DB Folder of Tinfoil and restart Tinfoil
ℹ️ Note: We have our own Database called "NX Custom DB" (Only when adding Free Shop)

Info: Add the following details to a new Source

  • Protocol: https
  • Host: nx-meta.nlib.cc
  • Path: /
  • Title: NX Custom DB

🚫 Error: I can't find a Game​

ℹ️ Reason: Possibly your poor Knowledge
✅ Solution: Highlight "New Games" or "XCI" and hit the "+" Button, type in just a single Word instead of the full Title.

Example: Mario | Zelda | Pokemon

🚫 Error: Can't find a Game by Name​

ℹ️ Reason: The Game has a Asian Title
✅ Solution: Go into New Games/XCI and press "-" to search the Icon

🚫 Error: Unsigned Code/Signature​

ℹ️ Reason: Some Dumps have custom Tags, but our Shop is safe
✅ Solution: Go into Tinfoil setting and activate "Unsigned Signature"

konami code

🚫 Error: [Retro Roms] "Unable to start Software"​

ℹ️ Reason: You have wrong Firmware
✅ Solution: Install needed Firmware

🚫 Error: ISP is blocking the Shop​

ℹ️ Reason: Because
✅ Solution: Change your DNS on your Switch to:

  • Primary: 1.1.1.1
  • Secondary: 1.0.0.1

Or use VPN

🚫 Error: Tinfoil Network Error 6​

ℹ️ Reason 1: Wrong Shop Config/WiFi off/WiFi Settings wrong/DNS wrong
ℹ️ Reason 2: You chose the Dashboard Password for the Source
✅ Solution 1: Compare your Shop Settings with ours/Turn WiFi on/Maybe new Modem?/Set DNS to Auto
✅ Solution 2: Login to Pro Dashboard and create Tinfoil password.

🚫 Error: Network Error 35 (SSL Handshake)​

ℹ️ Reason: System Clock is out of sync
✅ Solution: Install the Homebrew "DBI" and use "Tools" to resync NTP

🚫 Error: Corrupted Data​

ℹ️ Reason: Your SD have damaged Sectors or Tinfoil is corrupted
✅ Solution: Completely delete Tinfoil and reinstall TInfoil (App on Mainscreen and Folder in SD:/switch/) | Check SD Card in Hekate with "Console Info" -> "microSD" -> at the bottom in the right Corner